ManageEngine and the EWS retirement
Microsoft Graph migration status from ManageEngine's own notices. Last checked 2026-10-25.
ServiceDesk Plus (on-premises)
- Status
- Moved to Microsoft Graph
- Vendor notice
- https://manageengine.com.au/products/service-desk/readme.html
“Support for EWS for Exchange Online mailboxes will be discontinued with this release.”
ServiceDesk Plus On-Premises release notes: ReadMe & updates, read 2026-10-25.
What to do. Build 14710 (released 13 March 2024) ended EWS support for Exchange Online mailboxes. Switch both incoming and outgoing email configurations to Microsoft Graph; migration halts if EWS with Exchange Online mailboxes is enabled in the mail server settings.
ServiceDesk Plus MSP (Exchange Online mailboxes)
- Status
- Migration announced
“we have decided to stop providing support for EWS for Exchange Online mailboxes.”
End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online, read 2026-10-25.
What to do. ManageEngine stopped support for EWS with Exchange Online mailboxes and recommends switching incoming and outgoing mail to Microsoft Graph (option introduced in build 14201). EWS stays supported for on-premises Exchange.
One email from ewsappid.com each time a status on this page changes, nothing else, and none after 1 April 2027. Every alert has an unsubscribe link; one press deletes your address, or write to support@ewsappid.com at any time. Sender details are on the contact page; see the privacy policy.
Application IDs
This site lists no fixed application ID for ManageEngine. Look up an ID from your EWS usage report on the home page, or find the name behind it in Entra, under Enterprise applications.
Every app in your tenant
The tenant plan reads your EWS usage report in your browser and matches each app against these statuses and your current allow list. All vendor statuses.