Genesys and the EWS retirement
Microsoft Graph migration status from Genesys's own notices. Last checked 2026-10-25.
Genesys PureConnect (Office 365 mailbox access)
- Status
- Migration announced
“With Micorosoft Graph, PureConnect moves to the next generation API for Office365”
PureConnect Release Notes - Microsoft Graph Support, read 2026-10-25.
What to do. Genesys says PureConnect moves to Microsoft Graph for Office 365 and adds application access policies to limit a service account to chosen mailboxes. The page names no version or switch date, so check the PureConnect release notes and plan the Graph switch for Exchange Online mailboxes.
One email from ewsappid.com each time a status on this page changes, nothing else, and none after 1 April 2027. Every alert has an unsubscribe link; one press deletes your address, or write to support@ewsappid.com at any time. Sender details are on the contact page; see the privacy policy.
Application IDs
This site lists no fixed application ID for Genesys. Look up an ID from your EWS usage report on the home page, or find the name behind it in Entra, under Enterprise applications.
Every app in your tenant
The tenant plan reads your EWS usage report in your browser and matches each app against these statuses and your current allow list. All vendor statuses.