Freshworks and the EWS retirement
Microsoft Graph migration status from Freshworks's own notices. Last checked 2026-10-22.
Freshsales (Microsoft 365 email connection)
- Status
- Not known yet
“If your IT team has restricted API access to your mailbox then you can use Exchange Web Services (EWS) to connect your mailbox.”
How to connect my Microsoft 365 email account? : Freshsales, read 2026-10-22.
What to do. Freshsales can connect a Microsoft 365 mailbox over EWS when the IT team restricts API access, on the Pro plan or higher. The page was last modified in March 2024 and does not mention the EWS retirement.
One email from ewsappid.com each time a status on this page changes, nothing else, and none after 1 April 2027. Every alert has an unsubscribe link; one press deletes your address, or write to support@ewsappid.com at any time. Sender details are on the contact page; see the privacy policy.
Application IDs
This site lists no fixed application ID for Freshworks. Look up an ID from your EWS usage report on the home page, or find the name behind it in Entra, under Enterprise applications.
Every app in your tenant
The tenant plan reads your EWS usage report in your browser and matches each app against these statuses and your current allow list. All vendor statuses.