Deskpro and the EWS retirement
Microsoft Graph migration status from Deskpro's own notices. Last checked 2026-10-25.
Deskpro
- Status
- Moved to Microsoft Graph
- Vendor notice
- https://support.deskpro.com/en-US/news/posts/deskpro-release-20264
“Fixed an issue where a failed Microsoft 365 (Graph) mailbox connection could crash the scheduled email-processing run”
Deskpro Release 2026.4, read 2026-10-25.
What to do. Deskpro 2026.4 makes Microsoft 365 (Graph) the email connection and hides the older Office 365 and Office 365 Exchange methods unless an account still uses one. Move any account the warning lists to the Microsoft 365 (Graph) method.
One email from ewsappid.com each time a status on this page changes, nothing else, and none after 1 April 2027. Every alert has an unsubscribe link; one press deletes your address, or write to support@ewsappid.com at any time. Sender details are on the contact page; see the privacy policy.
Application IDs
This site lists no fixed application ID for Deskpro. Look up an ID from your EWS usage report on the home page, or find the name behind it in Entra, under Enterprise applications.
Every app in your tenant
The tenant plan reads your EWS usage report in your browser and matches each app against these statuses and your current allow list. All vendor statuses.